Privacy Policy

1. Information We Collect

Raja07 collects several categories of personal information from players during the account registration process, throughout your use of the platform, and as part of our legal and regulatory obligations. The types of information we collect include:

1.1 Registration and Account Information

When you create an account with raja07, you provide us with:

• Full legal name as it appears on your government-issued identification document
• Date of birth (to verify that you meet the minimum age requirement of 21 years as mandated by PAGCOR)
• Email address and mobile phone number
• Physical address, including city or municipality, province, and postal code
• Username and password (passwords are hashed and never stored in plain text)
• Preferred language and currency for your account (PHP for Philippine players)

1.2 Identity Verification (KYC) Information

To comply with Philippine anti-money laundering (AML) regulations and PAGCOR licensing requirements, raja07 requires all players to complete Know Your Customer (KYC) verification. This process involves collecting:

• A clear photograph or scan of a valid government-issued ID (such as Philippine passport, driver's license, UMID, PhilHealth ID, or National ID)
• Proof of address documents (such as utility bills, bank statements, or government correspondence dated within the last three months)
• Selfie or liveness verification photo to confirm the ID belongs to you
• Source of funds documentation for high-value deposits or withdrawals as required by AML protocols

1.3 Transaction and Financial Information

Raja07 collects information related to your deposits, withdrawals, and gaming activity, including:

• Payment method details (GCash mobile number, Maya account identifier, bank account numbers for BPI/BDO/UnionBank, crypto wallet addresses for USDT transactions)
• Transaction amounts, dates, and times for all deposits and withdrawals
• Deposit and withdrawal history, including successful and failed transactions
• Bonus claims, wagering progress, and promotional credit balances

Note: raja07 does not store full credit or debit card numbers, CVV codes, or complete bank account credentials. Payment processing is handled by PCI-DSS compliant third-party payment processors who manage sensitive financial data on our behalf.

1.4 Gaming and Betting Information

We collect data related to your use of raja07's gaming services, including:

• Games played, bet amounts, win/loss outcomes, and session duration
• Live casino table selections, sports betting wagers, e-sabong bets, and slot game play history
• Responsible gaming settings such as deposit limits, session time reminders, and self-exclusion preferences
• Chat transcripts if you interact with live support or participate in live dealer chat features

1.5 Technical and Device Information

When you access raja07, our servers automatically collect certain technical information, including:

• IP address, device type (desktop, mobile, tablet), operating system, and browser version
• Screen resolution, language preference, and time zone
• Cookies and local storage identifiers (see Section 6 for more details on cookies)
• Referring website or application that directed you to raja07
• Pages visited, clickstream data, session duration, and navigation patterns on our platform

2. How We Use Your Information

Raja07 uses the personal information we collect for the following purposes, all of which are necessary to provide our gaming services or comply with legal obligations:

2.1 Account Management and Service Delivery

• Creating and maintaining your raja07 account
• Verifying your identity and age to ensure compliance with the 21+ age restriction
• Processing your deposits, withdrawals, and in-game transactions
• Providing access to slots, live casino, sports betting, e-sabong, and other gaming content
• Managing your wallet balance, bonus credits, and loyalty program status
• Communicating with you regarding your account, transactions, and service updates

2.2 Regulatory Compliance and Legal Obligations

• Complying with PAGCOR licensing requirements and regulatory audits
• Meeting anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under Philippine law
• Verifying source of funds and conducting enhanced due diligence on high-value transactions
• Responding to lawful requests from government authorities, law enforcement, or regulators
• Maintaining records as required by the Data Privacy Act of 2012 and related regulations

2.3 Fraud Prevention and Platform Security

• Detecting and preventing fraudulent activity, money laundering, underage gambling, and account abuse
• Monitoring gaming behavior for patterns consistent with problem gambling or terms violations
• Protecting the integrity of our games, ensuring fair play, and detecting collusion or cheating
• Securing our platform against hacking attempts, DDoS attacks, and unauthorized access

2.4 Customer Support and Communication

• Responding to your inquiries via live chat, email, or phone support
• Sending you transactional notifications (deposit confirmations, withdrawal updates, bonus credits)
• Providing customer service related to technical issues, payment problems, or account questions
• Sending important account alerts, such as password reset confirmations, login from new device notifications, or security warnings

2.5 Marketing and Promotional Communications (With Consent)

With your explicit consent, raja07 may use your contact information to:

• Send promotional emails, SMS messages, or push notifications about new games, bonuses, tournaments, and special offers
• Provide personalized game recommendations based on your play history
• Invite you to participate in VIP programs, loyalty rewards, or exclusive events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your notification preferences in your account settings, or contacting our support team. Opting out of marketing does not affect transactional or service-related communications, which are necessary for account operation.

2.6 Platform Improvement and Analytics

• Analyzing how players use raja07 to identify popular games, optimize user experience, and improve platform performance
• Conducting internal research and development to enhance our gaming library, payment methods, and mobile experience
• Aggregating anonymized data for statistical analysis and business intelligence purposes (this data cannot be used to identify individual players)

3. How We Share Your Information

Raja07 does not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

3.1 Payment Processors and Financial Partners

To process your deposits and withdrawals, raja07 shares necessary transaction information with payment service providers such as GCash, Maya (formerly PayMaya), InstaPay partners, bank transfer processors, Coins.ph, and cryptocurrency payment gateways. These providers are bound by confidentiality agreements and use your data solely to complete financial transactions on behalf of raja07.

3.2 Game Providers and Platform Partners

Certain games offered on raja07 are operated by third-party game studios (such as Pragmatic Play, PG Soft, Habanero, Evolution Gaming, and others). When you play these games, limited information — such as your player ID, bet amounts, and game session data — may be shared with the game provider to enable gameplay. Game providers operate under strict data protection agreements and do not have access to your personal identification documents or financial details.

3.3 Identity Verification and KYC Service Providers

Raja07 uses specialized third-party identity verification services to confirm your age, authenticate government-issued IDs, and conduct fraud screening as required by PAGCOR regulations. These services process your KYC documents securely and return verification results to raja07 without retaining copies of your documents beyond the verification period.

3.4 Customer Support and Communication Tools

Our live chat, email support, and customer relationship management (CRM) systems are powered by third-party software providers. When you contact raja07 support, your inquiries and account information may be processed through these platforms to enable efficient customer service. All support partners are contractually required to maintain confidentiality and comply with Philippine data privacy laws.

3.5 Legal and Regulatory Authorities

Raja07 may disclose your personal information when required by law or in response to valid legal processes, including:

• PAGCOR audits, compliance checks, or regulatory investigations
• Court orders, subpoenas, or lawful requests from Philippine government agencies
• Anti-money laundering (AML) reporting obligations to the Anti-Money Laundering Council (AMLC)
• Cooperation with law enforcement investigations related to fraud, illegal activity, or violations of our Terms and Conditions

3.6 Business Transfers

In the event that raja07 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4. Data Security and Protection Measures

Raja07 employs robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and raja07's servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data such as passwords are hashed using bcrypt with salt, making them unreadable even to raja07 employees.
• Secure Servers: Player data is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits. Access to servers is restricted to authorized personnel only.
• Access Controls: Internal access to player data is limited on a need-to-know basis. Employees who handle personal information undergo background checks and are trained on data privacy best practices.
• Two-Factor Authentication (2FA): Players can enable 2FA on their accounts for an additional layer of security, requiring a second verification step (SMS code or authenticator app token) during login.
• Regular Security Testing: Raja07 conducts periodic penetration testing, vulnerability assessments, and code reviews to identify and address potential security weaknesses.
• Compliance with PCI-DSS: Payment processing is handled in compliance with Payment Card Industry Data Security Standards (PCI-DSS) to protect financial transaction data.

While raja07 takes extensive precautions to secure your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage players to use strong, unique passwords, enable 2FA, and avoid sharing account credentials with others.

5. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players have the following rights regarding their personal information held by raja07:

• Right to Access: You may request a copy of the personal information raja07 holds about you. We will provide this information in a commonly used electronic format within 30 days of your request.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly through your raja07 account settings.
• Right to Erasure: You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. Note that raja07 is legally required to retain certain data (such as KYC documents and transaction records) for regulatory and compliance purposes even after account closure.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of promotional communications a ny time through your account settings or by contacting our support team.
• Right to Data Portability: You may request that raja07 provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another data controller where technically feasible.
• Right to File a Complaint: If you believe raja07 has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.

To exercise any of these rights, please contact raja07's Data Protection Officer (DPO) by email at [email protected] with the subject line "Data Privacy Rights Request." We will respond to all verified requests within 30 calendar days.

6. Cookies and Tracking Technologies

Raja07 uses cookies and similar tracking technologies to improve your browsing experience, analyze platform usage, and maintain your session while you are logged into your account. Cookies are small text files stored on your device that allow our platform to recognize you and remember your preferences.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for raja07 to function correctly. They enable your login session, maintain your account authentication, and ensure secure access to your wallet and game history. You cannot opt out of these cookies without losing access to the platform.
• Functional Cookies: These remember your preferences, such as your preferred language, display settings, and last-played games, so you don't need to reset them on every visit.
• Analytical Cookies: Raja07 uses anonymized analytics tools to understand how players navigate the platform — which sections are most visited, where users encounter difficulties, and how long sessions typically last. This data helps us improve the user experience. These analytics are processed in aggregate and are not linked to your personal identity.
• Marketing and Attribution Cookies: With your consent, raja07 may place cookies that help us understand how you arrived at our platform — for example, through a search engine, referral partner, or promotional campaign. This helps us measure the effectiveness of our marketing efforts.

6.2 Managing Your Cookie Preferences

You can control cookie settings through your web browser preferences. Most browsers allow you to block or delete cookies, though blocking strictly necessary cookies may prevent you from logging into raja07 or using core platform features. Browser-specific cookie management instructions are available through your browser's help documentation.

7. Data Retention

Raja07 retains your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Active Account Data: Retained for the duration of your active account relationship with raja07, plus an additional period required by law after account closure.
• KYC and Identity Documents: Retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations and PAGCOR licensing requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years for AML compliance and potential dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which your data is removed from our marketing lists within 30 days.
• Support Communications: Chat transcripts and email correspondence are retained for up to two (2) years to maintain service quality and resolve any follow-up inquiries.
• Technical Logs: Server logs, IP addresses, and device data are retained for up to 90 days for security monitoring and fraud prevention purposes.

When personal information is no longer required, raja07 securely deletes or anonymizes it in accordance with our data disposal procedures.

8. Children's Privacy and Age Restriction

Raja07's gaming services are strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect personal information from individuals under the age of 21. Age verification is a mandatory step during account registration, and we conduct additional KYC checks to confirm that all players meet the age requirement.

If raja07 discovers that a player under 21 has created an account, we will immediately suspend the account, void any transactions made, and delete the minor's personal information from our systems. Any winnings generated by an underage account will be forfeited. If you believe a minor may have created an account using your information or that of another adult, please contact our support team immediately at [email protected].

9. International Data Transfers

Raja07's primary operations and data processing infrastructure are based in the Philippines. However, certain third-party service providers (such as game studios, analytics providers, and customer support platforms) may process data in other jurisdictions. When your personal information is transferred outside the Philippines, raja07 ensures that appropriate safeguards are in place, including:

• Data processing agreements that require third parties to maintain privacy and security standards equivalent to those required under Philippine law
• Transfers only to jurisdictions that provide an adequate level of data protection, or with appropriate contractual protections in place
• Regular review of third-party data practices to ensure ongoing compliance with privacy standards

10. Changes to This Privacy Policy

Raja07 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will:

• Post the updated Privacy Policy on our website with a revised "Last Updated" date prominently displayed at the top of the page
• Send registered players an email notification summarizing the key changes at least 14 days before the new policy takes effect
• Display a notice within the raja07 platform prompting you to review the updated policy the next time you log in

Your continued use of raja07's services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must stop using the platform and may request account closure by contacting our support team.

11. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way raja07 handles your personal information, please contact our Data Protection Officer (DPO):

• Email: [email protected] (subject line: "Privacy / DPO Inquiry")
• Support Channel: 24/7 Live Chat available directly on the raja07 platform
• Response Time: All privacy-related inquiries will be acknowledged within 5 business days and fully addressed within 30 calendar days

You also have the right to escalate complaints to the National Privacy Commission of the Philippines (NPC) if you feel your privacy rights have not been adequately addressed by raja07. The NPC can be reached through the official Philippine government portal.